Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use our services, including VPN, DNS, and related hosting services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Name (if provided)
• Email address (for account creation and communication)
• Payment-related information (processed via third-party providers)

3. How We Use Your Information

We use your information only to create and manage your account, deliver services, and provide support. We do NOT sell, rent, or trade your personal data.

4. Infrastructure & Data Location

Our services are hosted using reputable third-party infrastructure providers in South Africa:

• Webway (South Africa)
• HostAfrica (South Africa)

Servers are currently located in Cape Town and Johannesburg.

5. Third-Party Services

We use limited third-party providers to operate our services, including email delivery via Domains.co.za. These providers are required to maintain appropriate security standards.

6. Data Retention

We retain personal information only as long as necessary to maintain active accounts or fulfill legal requirements. Users may request deletion of their data at any time.

7. Your Rights (POPIA Compliance)

Under South African law, you have the right to access your personal data, request corrections, or request deletion. To exercise these rights, please contact us.

8. Security Measures

We implement technical measures including encryption of sensitive communications, restricted administrative access, and secure server environments.

9. Acceptable Use & Legal Compliance

While we respect user privacy, our services may not be used for unlawful activities. We reserve the right to take action in response to abuse while maintaining our no-logs commitment.